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Terms and Conditions

These terms of use apply to all our products which are available to purchase online, by email or by telephone. By browsing and using our website or making a reservation you acknowledge and agree to have read carefully, understood and agreed to our terms of use set out as below.

1. Pricing:

Price quotations to clients are in American Dollar and subject to change in line with currency fluctuation without notice. All services such as Tips/gratuities, insurance, personal expenses, food & beverages not described in the product’s itinerary are exclusive.
Children pricing: Infants & children under 3 years old are free of charge for all services, children between 3 and 9 years of age will be charged 75% of adult price on ground transportation & tours. Children over 10 years old will be considered as an adult.

2. Payment:

If you have our coupon code, please fill in the code to redeem your discount before continuing to the last step of making payment. In case the coupon code is invalid, please revise its expiry date.Full payment is required at the time of booking by PayPal or credit cards.

3. Cancellation & refunds:

If for any reason you would like to cancel your booking, our cancellation policy below will be applied:Cancellations made more than 48 hours in advance of the start date of the experience receive a full refundCancellations made from 24-48 hours in advance of the start date of the experience will be charged 50% cancellation fee.Cancellation made less than 24 hours in advance of the start date of the experience will be charged 100 % cancellation feeIn the event of a No Show, VKTOUR reserves the right to charge full amount of a booking.

4. Booking amendments:

Should you have any change on your booking detail prior to travel date, simply contact us by phone or whatsapp + 84912122005 or email us at info@vktour.com with your new details and we will update your booking accordingly.Please note that VKTOUR does not charge an additional fee to amend or change the details of booking, as long as the request to change is received by our Team more than three (3) days prior to your travel date. For amendments received 3 days or less prior to your travel date, you may be charged an additional fee.

5. Booking voucher:

After submitting your booking and making payment, you will receive a booking confirmation email with a voucher. Please print your voucher and bring it along with you or save your voucher in your smart phone to show on your travel date.In case you have not received your voucher within 36 hours, you must notify VKTOUR.

6. Complaints:

If you feel dissatisfied when you use our tours or services. We will be very happy if you send an email feedback to our service department at feedback@vktour.com to help us improve better service quality. We are grateful to you about that and our customer service team will check and verify the information you provided. We will give you a refund if your information is accurate and honest.